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Support

Support

Support will be given by Email to ALL users of the program.
Please send your Email to support@pantaray.com.
Please include in your Email the following information:
  • Name.
  • Email.
  • Company name (If applicable).
  • Country.
  • Operating System.
  • If you are a registered user, please add your registration code.
  • QSetup program version.
  • Copy of the relevant QSP file.
  • Detailed description of the problem.
IMPORTANT REQUEST
When you edit your support request please use specific language - this will help us get a better understanding of your problem and speed up our answer.

    BAD example
    How do I delete a directory?

    GOOD Example
    How do I delete the "\LINGO\ATTACH" directory from the "C" Drive?



Users of the PRO (Single or Multiple license) and STUDIO Versions are entitled to Priority Support Package.
The Priority Support Package includes the following:
  • Free upgrades to all 12.X versions (users of 12.0.0.0 only).
  • 1 business day email response.
  • User application support.
Suggestions for improvements are welcome, and will be considered very carefully for future versions.

 
     

 
 
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  Last edited: 04-MAR-2017  –  Copyright 2002-2017 Pantaray Research, All Rights Reserved.